Shipping and Payment Policy of Mothix Containers

Mothix Containers offers shipping containers, container homes, office containers, luxury container homes, tiny homes, capsule homes, and modular buildings all across Australia. This Shipping & Payment Policy explains how we process orders, arrange delivery, and take payment for orders placed on our website.

Custom shipping containers, container homes, and other large or customized orders may require special delivery and payment considerations.

Shipping & Delivery

Mothix Containers strives to offer reliable delivery services to customers who purchase shipping containers and container-based buildings.

Customers can expect delivery of the following products:

  • Standard shipping containers,
  • High Cube containers,
  • Modified shipping containers,
  • Office containers,
  • Container homes,
  • Luxury container homes,
  • Tiny homes,
  • Capsule homes,
  • Modular buildings and
  • Bulk container orders.

Shipping Costs

The shipping costs do not automatically include the price of the product listed on the website. The actual shipping cost may depend on:

  • The delivery destination (domestically or internationally)
  • Distance from supplier or port
  • Size and weight of the containers
  • The shipping method
  • The shipment requirements of the port and terminal
  • Customs clearance and import requirements
  • Crane and/or forklift availability
  • Installation and positioning requirements

While all customers should be aware of the various factors that may affect the total cost of shipping, large or customized orders should request a shipping quote prior to finalizing.

Delivery Times

Certain factors can influence expected delivery times. These include:

  • Product availability
  • Stock level
  • Customization
  • Manufacturing time
  • Confirmation of the order
  • Confirmation of payment
  • Delivery location
  • Shipping mode selected
  • Customs
  • Weather and transport

Standard stock containers can usually be shipped before custom made container homes or modular buildings.

Delivery times provided by Mothix Containers are an estimate, unless otherwise agreed to in writing, they are not guaranteed delivery times.

Customized & Made-to-Order Products

Most custom made container homes, office containers, luxury container homes, capsule homes, and modified shipping containers involve some customization or manufacturing according to customer requirements.

  • Customization begins after:
  • Custom quotation is approved
  • Confirmation of payment

No changes after the commencement of the process can be accommodated without additional costs or delays.

Delivery & Unloading Requirements

It is the responsibility of the customer to ensure the intended site is prepared to receive the modular building or container.

Before delivery, the following must be finalized by the customer:

  • Clear access for the delivery vehicle
  • Clearance for loading and unloading
  • Conditions of the ground
  • Available area for unloading
  • Appropriate permits
  • Adequate foundation or support system
  • Available area for any cranes or lifting gear
  • Any additional lifting, unloading, positioning, and installation equipment will incur added costs.

Container Home Installation

Where installation is an option, the services offered will be explained in the respective quote or purchase agreement.

Installation will consist of the following:

  • Positioning the unit
  • Connection of the modular elements
  • Basic unit elements assembly
  • Connection of the unit elements to the power and water networks
  • Rough unit elements assembly
  • Connection of the unit elements to the water and power network
  • Interior finishing
  • Units installation
  • Foundations, site preparations, utility connections, approvals, and other tasks may be the customer’s responsibility.

Payment Methods

The accepted payment methods may vary as per the order and quote, as well as product, and order value. Mothix Containers may accept payment during checkout or through any payment methods stated in the quote or invoice.

Payment options may include:

  • Credit Card
  • Debit Card
  • Bank Transfer
  • Other approved payment methods
  • Payment arrangements as per the company’s business to business payment terms

The payment options may vary based on the order, product, and the requirements of the transaction.

Payment Confirmation

An order cannot be fully confirmed until the required payment or deposit has been received and verified.

For custom orders, the production process will begin after the received payment of the agreed deposit and the final approval of all required product specifications.

Deposits and Balance Payments

For large orders or custom orders of a specific nature, one or more deposits, followed by balance payments, may be required.

An agreed payment scheme may be established to account for the production and delivery of a customized container house.

The payment scheme will be detailed in the quotation, invoice, or purchase agreement prior to the start of the production process.

Pricing & Quotations

Prices advertised on the Mothix Containers website may differ from the final sale cost as they are subject to the following:

  • Materials costs
  • Cost of manufacture
  • Availability of products
  • Costs of transport
  • Exchange rates
  • Market conditions

Formal quotations may be valid for a specific time period. The price, specifications, shipping costs, and payment terms must be confirmed by the customer before a purchase is made.

Taxes, Duties & Additional Costs

Local delivery costs, installation, site preparation costs, and taxes may be charged in addition to the listed price unless stated otherwise.

It is the responsibility of the customer to determine the total cost of purchases made.

Order Changes

Changes to any of the following may impact the cost, time of completion, and delivery date.

  • Size
  • Layout
  • Colors
  • Form or placement of doors and windows
  • Finishes
  • Electrical specifications
  • Plumbing
  • Appliances
  • Location

Once production or customization has begun, changes may not be possible.

Secure Payments & Fraud prevention

High-value orders and payment processing information may be subject to verification by Mothix Containers to protect our customers and our business from fraud practices.

For large orders, we may require additional documentation or verification of payment prior to fulfillment and shipping of your order.

Delivery Inspection

The customer should inspect the container or modular building upon delivery.

The following should be examined:

  • The walls
  • Roof
  • Doors and locks
  • Windows
  • Floor
  • Structure
  • Finishing
  • Electrical
  • Plumbing
  • Appliances
  • Accessories

Damage should be documented prior to and/or during the unloading process with photographs or video.

If you believe there has been significant damage or the arrived product is incorrect, contact Mothix Containers as soon as possible.

Failed or Delayed Delivery

There are a variety of reasons beyond our control that may delay or prevent us from fulfilling your order. These reasons include but are not limited to:

  • Severe weather
  • Damaged roads
  • Ports congestion
  • Clogs at customs
  • Disruptions in transport
  • Limits set by the government
  • Lack of available tools
  • Labor disputes
  • Failure to supply unloading equipment

If we are unable to deliver your order due to the unavailability of the site, unreachable/invalid address, no access, or undeliverable cargo due to the lack of required unloading equipment, you may incur additional expenses.

Refunds & Cancellations

The Shipping and Payment Terms must be read in combination with our Refunds and Returns Policy.

Cancellation and refund requests are assessed in accordance with applicable laws and the extent of the customization. Container homes and most customized containers are manufactured specifically for the client.

We ask that our customers contact us as soon as possible if they wish to cancel an order.

Customer Obligations

As a customer, you have an obligation to provide us accurate information such as:

  • Name
  • Phone number
  • Billing address
  • Delivery address (Location)
  • Specifications
  • Requirements for Installation

Mothix Containers cannot be held liable for delays or costs incurred by the customer as a result of incomplete information provided.

At Mothix Containers, we aim to simplify container purchases by publishing detailed specifications, one-way and return quotes, flexible expediency options, and reliable delivery arrangements.

Whether you purchase a 20FT shipping container, 40FT High Cube Container, Office Container, Tiny Home, Luxury Container Home, or a Custom Modular Building in Australia, we strive to make your purchase and delivery as seamless as possible.

If you have inquiries regarding shipping containers, container homes, payment options, installation, or customized orders, please feel free to contact us before placing your order.

Website: https://mothixcontainers.com/

Email: contact@mothixcontainers.com

Phone: +61 4 8998 6953
Address: 19 Honeysuckle St. Bendigo VIC 3550, Australia

Last Updated: 30 August 2026