Refund and Returns Policy Of Mothix Containers

At Mothix Containers, we are committed to supplying quality shipping containers, container homes, office containers, luxury container homes, and customized modular buildings across Australia. Because many of our products are large, made-to-order, customized, or specially transported, our returns and refund procedures may differ from those for ordinary retail products.

Please read our Refund and Returns Policy carefully before placing an order through with us

Order Cancellation

Customers must notify Mothix Containers to cancel orders as soon as possible.

Cancelation requests can be accommodated as long as the order has not been produced, customized, shipped or distributed. There may be a cost involved in the cancellation of an order that has been produced, customized, and/or loaded onto a vessel for shipment.

Any order cancellations and refunds will be done according to the product’s order policy and applicable law.

Custom and Made-to-Order Products

Many of our container homes, office containers, luxury container homes, capsule homes, modified shipping containers, and modular buildings can be manufactured according to your specifications.

Since some of our products can be made to order, made to order products generally cannot be canceled once production starts, unless otherwise required by law, or if the product is defective or is not as agreed.

Before production starts, customers need to confirm:

  • Product dimensions
  • Layout and floor plan
  • Doors and windows
  • Interior finishes
  • Electrical specifications
  • Plumbing requirements
  • Color and exterior finish
  • Accessories and appliances
  • Delivery address
  • Installation requirements

Standard Shipping Container Returns

Unused standard shipping containers may be eligible for return subject to prior approval from Mothix Containers.

The container must generally:

  • Remain unused
  • Be in the condition in which it was delivered
  • Not have been modified or damaged
  • Be available for inspection
  • Be returned within the applicable return period agreed at the time of purchase

Because shipping containers are large and require specialized transportation, return transportation costs may be the customer’s responsibility unless the return is due to an error or confirmed defect on our part.

Damaged or Incorrect Products

Want to know what we recommend? Inspect your container or modular building right after it has been delivered.

If you find that any of the following are issues (significantly damaged/defective/incorrect/material different from agreed specifications), we ask that you contact us as soon as you are able to:

If we have to, we may offer the following:

  • Repair
  • Replacement parts
  • Replacement of the affected product
  • Re-delivery
  • A partial refund
  • A full refund where appropriate

Please provide photographs, videos, order details, and a description of the issue to help us assess the claim.

Delivery Damage

Shipping containers and modular homes are transported via trucks with special equipment. Some limited cosmetic damage may happen during transport or while handling the modules.

If at all possible, customers must take note of any visible damage prior to accepting delivery.

If serious damage is identified, customers should take pictures of the damage and should immediately notify Mothix containers. We will follow up to investigate the situation and give required instructions to the applicable transport or logistics service providers.

Returns Due to Change of Mind

Because shipping containers and container homes are large, specialized products, it is likely that some retailers will not offer a change of mind return option.

To finalize the return of your order due to a change of mind, please call us before you book a return transport for the product. We will review the product based on its condition, level of customization, its status in production, and the return policies to determine if there are grounds for a return.

Any approved return may be subject to return transportation, handling, inspection, restocking, or other reasonable costs, where permitted by applicable law.

Non-Returnable Products

Unless otherwise required by applicable law, the following products may generally be non-returnable:

  • Customized shipping containers
  • Modified shipping containers
  • Container homes
  • Luxury container homes
  • Capsule homes
  • Office containers manufactured to customer specifications
  • Made-to-order modular buildings
  • Products with customer-specific layouts or finishes
  • Products that have been installed or permanently modified
  • Products damaged after delivery due to customer handling or misuse

Refunds

Mothix Containers usually processes refunds through the payment method used for the original purchase.

Refund times may vary depending on the payment bank or financial institution and the payment processor.

The amount refunded may be adjusted for the:

  • Shipping costs
  • Return transportation
  • Installation costs
  • Customization costs
  • Restocking or handling fees
  • Other non-refundable costs disclosed before purchase

Where a refund is required because Mothix Containers supplied an incorrect or defective product, applicable costs will be handled in accordance with the agreed order terms and applicable consumer law.

Deposits and Advance Payments

Some container homes, customized containers and some modular buildings may require a deposit before manufacture starts.

Once manufacture starts, the deposit may become non-refundable, in accordance with applicable Law, as the materials, labor, transportation, and manufacturing resources may have been allocated and committed.

The specific terms of any deposit and cancellation policy will be discussed prior to manufacture.

Exchange Policy

Product exchanges can be offered for products that are eligible for returns and have not seen any use or alterations.

Customization or made to order products usually cannot be exchanged unless a product meets either the criteria of a defect, a product that is either incorrect or unmanufactured to the agreed upon specifications.

Warranty Claims

A warranty claim is different than a return.

Should you find a defect covered by warranty in the manufacturing or structure of the shipping container, container home, office container, or modular building you have purchased from us, contact Mothix Containers with your purchase order and evidence.

Warranty coverage is dependent on the following:

  • Product type
  • Manufacturer
  • Materials
  • Components
  • Installation
  • Intended use
  • Maintenance
  • Customer modifications

Normal wear and tear, misuse, unauthorized modifications, accidental damage, and damage caused by improper installation may not be covered.

How to Request a Return or Refund

To request a return, refund, replacement, or warranty assessment, contact Mothix Containers and provide:

  1. Your full name
  2. Order number
  3. Product name
  4. Date of purchase
  5. Delivery details
  6. Reason for the request
  7. Clear photographs or videos where applicable
  8. Any relevant documentation

NB: Do not arrange the return of a container without receiving authorization from Mothix Containers.

Return Transportation

Because of shipping containers’ size and weight, along with the weight of modular homes, transporting them is complex and requires specific equipment.

Mothix Containers will send return instructions to approved returns. Customers are not to move, take apart, or transport a container home as doing so requires the appropriate equipment and transport.

Inspection of Returned Products

Products that were returned may be checked prior to a refund, replacement, or exchange.

If a return demonstrates that a product was misused or altered or became damaged or was otherwise not in a similar condition when it was delivered, the return may be refused or processed for a different (possibly lowered) amount, if permissible by the law.

Consumer Rights

This Refund and Return Policy in no way affects any consumer rights in law that can be used by customers in their local jurisdiction to obtain a refund or use a legal remedy.

If the consumer rights entitle the customer to an increased right to cancellation, refund, replacement, repair, or remedy, then that right extends to the customer.

Mothix Containers may update this Refund and Returns Policy from time to time to reflect changes in our products, services, business practices, or applicable laws.

If you have questions about our shipping container returns, container home refunds, damaged deliveries, cancellations, exchanges, or warranty claims, please contact us before returning any product.

Mothix Containers
Website: https://mothixcontainers.com/
Email: contact@mothixcontainers.com
Phone: +61 4 8998 6953
Address: 19 Honeysuckle St. Bendigo VIC 3550, Australia

At Mothix Containers, we aim to make purchasing shipping containers and container homes as straightforward and transparent as possible. We work with customers to resolve legitimate product, delivery, and warranty issues fairly while recognizing that large, customized, and made-to-order container products require specialized return and refund procedures.

Last Updated: 30 August 2026